Shipping & Returns

 

We pack every order with care, and treat our customers like family.
Here’s everything you need to know about how we ship and handle returns.

 

📦 Shipping Info

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• We ship within the U.S.

• Orders are shipped via USPS or UPS from our U.S. fulfillment location.

• Processing Time: We aim to pack and ship your order within 1–3 business days.

• Shipping Rates: Rates are calculated at checkout based on your location and order size.

• Delivery Time: Once shipped, most orders arrive within 2–7 business days depending on your location.

• Order Tracking: You’ll receive a tracking number by email as soon as your order is on its way.

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❗ Damaged or Incorrect Orders

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If your order arrives damaged or incorrect, please email us at info@aztecvanilla.com within 7 days of delivery. Include a photo of the item and packaging so we can make it right.

 

🔁 Returns & Refunds

 

If your order arrives damaged, leaking, or incorrect, we’ll make it right. Contact us within 7 days of delivery with your order number and a quick photo of the item and packaging, and we’ll arrange a replacement or refund (your choice whenever possible). If your order is marked delivered but you can’t locate it, reach out within 3 days so we can help investigate with the carrier. For returns unrelated to damage (for example, a change of mind), please contact us before sending anything back—items must be unopened and in original condition, and return shipping may apply.

 

💬 Questions?

 

Email us anytime at info@aztecvanilla.com, we’ll respond within 1–2 business days.