Shipping & Returns

 

We pack every order with care — and treat our customers like family.
Here’s everything you need to know about how we ship and handle returns.

 

📦 Shipping Info

• We ship within the U.S.
  Orders are shipped via USPS or UPS from our U.S. fulfillment location.

• Processing Time:
  We aim to pack and ship your order within 1–3 business days.

• Shipping Rates:
  Rates are calculated at checkout based on your location and order size.

• Delivery Time:
  Once shipped, most orders arrive within 2–7 business days depending on your location.

• Order Tracking:
  You’ll receive a tracking number by email as soon as your order is on its way.

 

❗ Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please email us at info@aztecvanilla.com within 7 days of delivery. Include a photo of the item and packaging so we can make it right.

 

🔁 Returns & Refunds

Because our vanilla extract is a food product, we cannot accept returns once the seal is broken.

However, your happiness is our priority. If your item arrives damaged, defective, or you're not satisfied with your experience, please reach out. We’re a small business, and we genuinely want to help.

 

💬 Questions?

Email us anytime at info@aztecvanilla.com — we’ll respond within 1–2 business days.